Return & Refund Policy
At Go Deal, we want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help make it right.
Eligibility for Returns
You can request a return or exchange within 7 days of receiving your order, provided:
- The item is unused, in original condition, and in its original packaging
- You have the order receipt or proof of purchase
Non-Returnable Items
Certain items are not eligible for return due to hygiene, safety, or wear reasons, including:
- Used or installed car accessories
- Opened air fresheners or cleaning chemicals
- Items marked as Final Sale
Refunds
Once we receive and inspect your returned item:
- If approved, your refund will be processed within 5–7 business days
- Refunds are issued to the original payment method (e.g., credit card, bank account)
Please note: Shipping charges are non-refundable unless the return is due to our error.
Exchanges
We only replace items if they are defective, damaged, or incorrectly sent. If you need an exchange, contact us with your order number and details of the issue.
Return Shipping
- For eligible returns, customers are responsible for return shipping costs
- If the return is due to a mistake on our end (e.g., wrong item sent), we will cover return shipping
How to Initiate a Return
Please email us at frontdesk@godeal.ae with:
- -Your order number
- -Reason for return
- -Photos if the item is damaged/defective
Our team will guide you through the next steps.
Late or Missing Refunds?
If you haven’t received a refund yet:
- First, check your bank or payment account again
- Then contact your bank — it may take time before your refund is officially posted
- Still no luck? Contact us at:
Email: frontdesk@godeal.ae
Phone: +971-56-433-6217
Website: www.godeal.ae
We’re here to ensure your experience with Go Deal is smooth, fair, and trusted. Thank you for shopping with us!
